Effective Date 12/10/2025
Summary of Key Policies
- All course registrations and payments are final and non-refundable.
- No refunds or transfers for no-shows.
- Disputing charges (chargebacks) for attended or missed classes violates these terms and may result in a $200 fee and collections.
- By registering, you accept all attendance, cancellation, and chargeback policies.
Registration & Liability Waiver
By registering and submitting payment, participants confirm they have read, understood, and agreed to Wicked Safety Training’s terms and conditions. Participants acknowledge and assume all risks associated with the training. Wicked Safety Training, including its instructors, agents, and employees, is not liable for any personal injury or property damage arising from participation, except as required by law. This waiver is governed by the laws of the Commonwealth of Massachusetts and is enforceable to the fullest extent permitted by law.
Payment & Billing
- Courses require payment at time of registration.
- We accept credit card, debit card, or Apple Pay (unless otherwise arranged).
- By submitting payment, you confirm you have read and accept all cancellation, rescheduling, and no-show policies. This acknowledgment may be used in any payment dispute.
Chargeback & Dispute Policy
- Attempting to reverse charges for registered classes—including no-shows—violates these terms.
- All documentation, including sign-in records, and communications will be provided to your bank to dispute any chargeback.
- A $200 administrative fee applies for any chargeback processed. Wicked Safety Training may pursue this fee, course fee, and any additional costs via collections/small claims if necessary.
- Participants who initiate chargebacks may be banned from future enrollment and reported to certifying bodies.
- Disputes or concerns must be communicated directly to Wicked Safety Training ( info@wickedsafetytraining.org, 617-820-9682 prior to contacting your financial institution.
- Billing and service disputes will be handled via small claims court in Massachusetts when unresolved.
Cancellation, Rescheduling & Refund Policy
CPR, First Aid, BLS Courses
- All course registrations are final and non-refundable.
- No refunds or transfers for no-shows.
- Transfer to a different course date is permitted for a $50 fee, subject to availability.
- Cancellations, transfers, or rescheduling requests must be made within 24 hours prior to the scheduled class time. Any requests made within 24 hours of the class start time is not eligible for a refund, transfer, rescheduling, or credit for any reason.
Course Cancellation by Wicked Safety Training
- If Wicked Safety Training cancels your class, you may reschedule within 30 days at no cost; otherwise, a $50 rescheduling fee applies after 30 days.
- Refund requests after company cancellation are subject to a 15% processing fee.
Attendance Policy
- Arrive 10 minutes before your course begins.
- Late arrival grace period: Students are permitted to arrive to class before the first video or 10 minutes, after the student must reschedule.
- Late arrivals beyond the grace period must pay a $50 rescheduling fee.
- No-call/no-show: Registration is forfeited; new registration & payment required to attend a future session. Add-ons previously purchased may be carried over.
Participant Conduct
Unprofessional conduct, including sleeping, intoxication, or disruption, will result in removal from class with no refund.
Age & Physical Requirements
- Babysitting: 10+ years • First Aid/CPR/AED: 12+ years • BLS/Lifeguarding: 15+ years
- You must be able to compress manikin chests at least 2 inches.
Blended Learning Policy
- Complete the online portion before your in-person class.
- Failure to complete results in denied entry and a $50 re-registration fee.
- Stable internet & compatible device required.
Re-Examination & Certification
- Retests for written exams (BLS, Lifeguarding) must be scheduled within 10 days.
- Certificates are issued electronically; standard processing 7-10 days.
- Expedited processing available for a fee if requested before end of course.
Aquatic Course Refunds
- Cancellation greater than 1 week before start: 40% refund.
- Cancellation less than 1 week, failing to complete online, not passing the pre-test or course: No refund.
ESL & Accessibility
- Courses are in English; translators allowed.
- Reasonable accommodations available contact info@wickedsafetytraining.org in advance.
Sickness Policy
- Notify us if diagnosed with a communicable illness. Accommodations or rescheduling may be available.
Outdoor & Weather Cancellations
- Prepare for outdoor courses with proper gear.
- Classes only canceled for safety/weather. Rescheduling or alternate arrangements may be offered.
SMS Terms
- By providing your phone number, you agree to receive class-related SMS. Frequency may vary. Message/data rates may apply.
- Reply “STOP” to opt out.
- Your phone number will not be shared per our Privacy Policy.
Questions/Concerns? Email: info@wickedsafetytraining.org Phone: 617-820-9862
By registering, you acknowledge you have read and agree to these Terms and Conditions. By registering for a course with Wicked Safety Training, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
